Are there cancellation fees?

We embrace flexibility. If plans change, no worries—simply give us a 48-hour heads-up without any fees. For changes made within 48 hours, a small fee applies, which directly supports our staff, ensuring they're compensated fairly even when last-minute adjustments occur. It's our way of keeping things fair and sparkling for everyone!

Do I have to be home?

No, but feel free to do so. We are used to cleaning quietly to allow work-from-home.

Do you do one-time cleaning?

No, Briance prioritizes a subscription model to ensure top-notch, consistent service for our regular clientele. We believe in nurturing trust and reliability through ongoing cleanings. While one-time services are not available, we invite you to join our Briance family and enjoy a home that's always cared for.

How do you get into the house when I'm away?

You may hand a key to your cleaner during the first cleaning, place it in a lockbox, or keep it at reception.

When will you charge my credit card?

After each service completion, on the same day.

Do you serve businesses and apartment buildings?

No, we're perfecting our services to individuals before approaching a new clientele.