FAQs & Support

  • Where is Briance available?

    We cover Griffintown, Cité Multimedia, part of Canal border and Tours de Canadiens.

  • Can I try before subscribing?

    Yes, we're commitment-free. However, receiving one service doesn’t substitute for a one-time deep cleaning. Briance is designed to be used on a regular basis.

  • Are there cancellation fees?

    When you're away for long periods of time, we prioritize deep cleaning and maintenance. If you still have to cancel, please do so at least 10 days in advance and no more than twice a year. Fees may apply outside those instances.

  • Do I have to be home?

    No, but feel free to do so. We are used to cleaning quietly to allow work-from-home.

  • How do deep cleaning tasks work?

    As a starting point, we'll focus on the highest-priority tasks and work our way down to lower priority items as needed. Within a few visits, your entire home should be maintained, not just certain rooms or surfaces, but every nook and cranny.

    Looking for deep cleaning, moving cleaning or post-renovation cleaning? We recommend Nettoyage Experts or Royal Nettoyage. From there, Briance will help maintain your home's cleanliness.

  • How do you get into the house when I'm away?

    You may hand a key to your Home manager during the first cleaning, place it in a lockbox, or keep it at reception.

  • When will you charge my credit card?

    Every two weeks after each cleaning service, generally on the same day.

  • Do you serve businesses and apartment buildings?

    No, we're perfecting our services to individuals before approaching a new clientele.

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