Privacy Policy
This Privacy Policy explains how Services Briance Inc. handles personal information for website visitors and customers of the Briance platform in Québec/Canada.
Services Briance Inc.
Last updated: January 1, 2026
By using the Briance platform or the website, you acknowledge this policy and the handling practices described below.
1. Scope and Application
This Privacy Policy describes how Services Briance Inc. (“Briance”) collects, uses, discloses, and safeguards personal information when you use www.briance.ca, contact Briance, request quotes, or book residential cleaning services through the Briance platform.
Briance operates a platform that connects customers with independent providers. The cleaning services themselves are performed by those independent providers, who are responsible for the personal information they hold in their own right.
This policy is drafted for Québec/Canada operations and is intended to align with applicable Canadian privacy requirements, including Québec privacy requirements where applicable.
For privacy compliance purposes, Services Briance Inc. is responsible for personal information covered by this policy.
Where applicable, capitalized operational terms (for example Visit, Subscription, Provider, Official Channels, and Authorized Personnel) are used consistently with the Briance Terms of Service.
2. Information We Collect
2.1 Information You Provide Directly
- Identity and contact details (for example: name, email address, phone number, service address).
- Service details (for example: booking information, preferred schedule, entry/access instructions, and notes related to Visit execution).
- Account and communication content (for example: emails, text messages, support requests, and call notes).
- Payment and transaction metadata handled through authorized processors (Briance does not store full payment card numbers).
2.2 Information Created During Service Delivery
- Booking records, visit history, and service notes.
- Claims-related records, including photos when reasonably necessary.
- Records needed for dispute resolution, safety, and operational follow-up.
2.3 Website and Technical Data
- Device/browser information, IP address, referral source, and basic usage logs.
- Limited analytics/performance information used to understand website reliability and usage trends.
3. How We Use Personal Information
- Operate the platform, take and confirm bookings, and match customers with independent providers.
- Process billing, payments, refunds, and account administration, including collection and remittance of payment as the provider’s payment agent.
- Send operational communications (for example visit reminders, scheduling updates, and support responses).
- Maintain the reliability of the platform and the safety of the people who use it.
- Investigate and resolve complaints, claims, and billing disputes.
- Comply with legal obligations and protect Briance’s legal and business interests.
4. Communications and Marketing
4.1 Service Communications
Briance may contact you through Official Channels (email, phone, or SMS) for operational purposes related to your account, Subscription, and Visits.
4.2 Marketing Communications
Briance may send marketing or promotional communications. You may opt out at any time using unsubscribe mechanisms where available or by contacting Briance directly.
4.3 Consent
Where consent is required by law, Briance relies on your consent to collect, use, or disclose personal information. You may withdraw consent subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may limit Briance’s ability to provide some services or features.
5. Service Providers and Cross-Border Processing
Briance does not sell personal information.
Personal information is shared only as needed to operate services and business functions, and only under appropriate contractual and security safeguards.
5.1 Categories of Service Providers
- Payment infrastructure (for example Stripe and related financial processors).
- Hosting, deployment, and infrastructure providers (for example Vercel and Convex).
- Communication and productivity providers.
- Limited website analytics providers.
5.2 Processing Outside Canada
Some providers may process or store personal information outside Canada, including in the United States. When this occurs, information may be subject to foreign laws and lawful access requests in those jurisdictions.
5.3 Internal Access and Need-to-Know Controls
Within Briance, personal information is accessible only to Authorized Personnel who reasonably need it to operate, support, or administer the platform.
Independent providers are not Briance personnel. A provider receives, as an independent recipient, only the booking information reasonably necessary to decide on and perform a visit they have accepted (for example, the service address, access instructions, and the notes you have chosen to share about the visit).
5.4 Legal Disclosure
Briance may disclose personal information where required by law, court order, regulatory process, or where reasonably necessary to establish, exercise, or defend legal claims.
6. Payments and Fraud Prevention
Payments are processed by authorized third-party processors. Briance receives transaction confirmations and limited billing metadata needed to manage accounts, reconcile payments, and respond to disputes.
Briance may use relevant account and service records for fraud prevention, payment integrity, and dispute handling.
7. Recordings and Service Documentation
Briance may record telephone calls and retain communications made through Official Channels in order to operate the platform, and for scheduling accuracy, safety, documentation, and dispute resolution, consistent with applicable privacy laws.
Where recording is enabled, Briance makes reasonable efforts to provide notice. If you prefer not to be recorded, you may contact Briance by email or text.
Briance may create and retain booking and service documentation (including notes, timestamps, and photos where reasonably necessary) for claims administration, safety, and billing dispute review.
8. Retention
Briance retains personal information only for as long as reasonably necessary for the purposes identified in this policy, including legal, accounting, tax, safety, and dispute-resolution requirements.
Information held by an independent provider in their own right is retained under that provider’s own practices and is outside the scope of this policy.
Retention periods vary by data category and legal obligations. When retention is no longer required, Briance securely deletes or anonymizes information where reasonable.
9. Security Safeguards
Briance uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
No method of transmission or storage is completely secure. Briance cannot guarantee absolute security but continuously works to maintain reasonable protections.
11. Your Privacy Rights and Request Process
Subject to applicable law, you may request access to personal information Briance holds about you, request correction of inaccurate information, and request deletion where legally available.
You may also request details about how information has been used or disclosed, and raise concerns about Briance’s privacy handling.
Briance may need to verify your identity before processing requests.
Briance aims to respond to privacy requests within 30 days, subject to legally permitted extensions where requests are complex or require additional verification.
To submit a request, contact Briance through Official Channels using the contact details in this policy and include enough detail for Briance to identify your account and request scope.
12. Age and Minor Information
The Briance platform is intended for individuals of legal age to request and contract residential cleaning services.
Briance does not knowingly collect personal information directly from minors for independent service contracting.
If you believe personal information was submitted inappropriately by a minor, contact Briance to request review and appropriate action.
13. Changes to this Privacy Policy
Briance may update this Privacy Policy from time to time. Updates take effect when posted on this page unless otherwise required by law.
Material updates may also be communicated through appropriate channels where required.
14. Contact and Complaints
For privacy-related questions, access/correction/deletion requests, or complaints about privacy handling, please contact Briance:
If you are not satisfied with Briance’s response, you may have the right to file a complaint with the appropriate privacy regulator in your jurisdiction, including in Québec where applicable.
Official Channels: info@briance.ca and (438) 796-4418 (Phone / SMS).
- Email: info@briance.ca
- Phone / SMS: (438) 796-4418
- Services Briance Inc., Montréal, Québec, Canada